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Why Your Customers Don’t Trust You

Why Your Customers Don’t Trust You

Do you trust me? Better yet, do your customers trust you? Even more importantly do you know the elements important for building customer trust?
Trust is an issue approached and researched every year in the Edelman Trust Barometer and it’s one report that never goes unread in this …

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Is Facebook Treading on Thin Ice with Social Graph Search?

Is Facebook Treading on Thin Ice with Social Graph Search?

To Fear or Not to Fear, it IS a Question…
Is Facebook on a mission to improve user experience, or on a quest to validate every privacy concern your kid’s school counselor warned you about? On Jan. 16th, 2013, Mark Zuckerberg introduced the Facebook Social Graph Search, and to many appears …

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Transcript of FTC Ruling on Google Anti-Trust Case

Transcript of FTC Ruling on Google Anti-Trust Case

Today, a landmark anti-trust ruling was made by the FTC in regards to US patent law. The rest of the rulings came as a major disappointment to many of Google’s rivals, as well as to the many businesses that have accused Google of manipulating search results. The accusations did, however, …

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Coffee, Soda and The Maguire Manifesto

Coffee, Soda and The Maguire Manifesto

Do you remember the scene in Jerry Maguire when he has his epiphany and wrote his “Mission Statement” for the future of his business and owning his industry’s brand stories? I would hope you do because it pretty much starts the movie and sets the entire story in …

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